Terms of Service

Last Updated: January 17, 2025

These Terms of Service ("Terms") govern your access to and use of IntentMatch, a demand intelligence platform operated by IntentMatch ("we," "us," or "our"). By accessing or using IntentMatch, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use IntentMatch.

1. Service Description

IntentMatch is a demand intelligence platform that transforms observed behavioral signals into structured, actionable buyer intent data. Our services include:

  • Free Demand Index: Aggregated market demand signals showing trends, geographic hotspots, and buyer readiness stages
  • Paid Access Tiers: Verified, intent-qualified buyer records with contact details for individuals actively researching in your market

What IntentMatch Is Not: We are not a marketing agency, campaign manager, outreach automation platform, or generic contact database. We identify when demand is real—we do not decide how you market.

2. Account Registration and Eligibility

2.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use IntentMatch. By registering, you represent and warrant that you meet these requirements.

2.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate, current, and complete information
  • Notifying us immediately of any unauthorized access or security breaches

2.3 Business Email Requirement

Registration requires a valid business email address. Free email providers (Gmail, Yahoo, etc.) may be restricted for certain access tiers.

3. Acceptable Use Policy

You agree to use IntentMatch only for lawful, responsible business purposes. You will NOT:

  • Use data for discriminatory, fraudulent, harassing, or abusive purposes
  • Violate any applicable privacy laws, anti-spam regulations (CAN-SPAM, GDPR, TCPA), or telemarketing rules
  • Attempt to reverse engineer, scrape, or extract data beyond your access tier
  • Share, resell, or redistribute IntentMatch data to third parties without authorization
  • Use automated systems to access the platform in a manner that exceeds reasonable usage
  • Interfere with platform security, integrity, or performance
  • Impersonate any person or entity or misrepresent your affiliation
  • Engage in any activity that could harm IntentMatch, its users, or any third party

⚠️ Violation Consequences: We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy, with or without notice.

4. Data Usage and Customer Obligations

4.1 Customer Control and Responsibility

IntentMatch provides demand intelligence signals—you control how and when to activate usage. By accessing demand intelligence data, you agree to:

  • Implement appropriate security measures to protect accessed data
  • Comply with all applicable laws governing outreach, marketing, and sales activities
  • Honor opt-out requests and maintain internal suppression lists
  • Provide clear identification and contact information in all communications
  • Not use data for purposes unrelated to legitimate business outreach

4.2 Designed for Lawful, Responsible Business Use

IntentMatch is designed for legitimate B2B sales, marketing, and growth activities. You are solely responsible for ensuring your use of demand intelligence data complies with applicable laws in your jurisdiction and industry.

5. Access Tiers and Subscriptions

5.1 Free Demand Index

The Free Demand Index provides aggregated market trends, geographic hotspots, and buyer readiness data. No payment is required. Access may be limited by market and category.

5.2 Paid Access Tiers

Paid tiers provide verified buyer records with contact details. Pricing and record limits vary by tier (Starter, Growth, Priority). Subscriptions are billed monthly or annually as selected.

5.3 Payment Terms

  • Payment is due at the start of each billing cycle
  • We accept major credit cards and other payment methods via third-party processors
  • Subscriptions auto-renew unless canceled before the renewal date
  • All fees are non-refundable except as required by law or explicitly stated
  • Failure to pay may result in account suspension or termination

5.4 Cancellation and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle. No refunds are provided for partial billing periods unless required by applicable law.

6. Data Accuracy and Availability

6.1 Signal Freshness

We prioritize signal freshness over stale data. Demand intelligence is continuously updated to reflect real-time market activity. However, we do not guarantee 100% accuracy or completeness.

6.2 Data Availability

Data availability varies by market, category, and geographic region. We do not guarantee specific volumes of data or continuous availability for all markets.

6.3 No Guarantees

IntentMatch is provided "as is." We make no guarantees regarding conversion rates, sales outcomes, or specific business results from using demand intelligence data. Customer success depends on timing, relevance, and execution.

7. Intellectual Property

7.1 Ownership

IntentMatch and all related content, features, technology, and intellectual property are owned by us or our licensors. Your use of the platform does not grant you ownership of any intellectual property.

7.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use demand intelligence data solely for your internal business purposes as permitted by your access tier.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • IntentMatch is provided "as is" and "as available" without warranties of any kind, express or implied
  • We are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the platform
  • Our total liability to you for all claims shall not exceed the amount you paid to IntentMatch in the 12 months preceding the claim
  • We are not responsible for third-party actions, data inaccuracies, or your compliance with applicable laws

9. Indemnification

You agree to indemnify, defend, and hold harmless IntentMatch, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of IntentMatch
  • Your violation of these Terms
  • Your violation of any third-party rights, including privacy or intellectual property rights
  • Your non-compliance with applicable laws or regulations

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or canceling through your account settings.

10.2 Termination by Us

We may suspend or terminate your account immediately if:

  • You violate these Terms or our Acceptable Use Policy
  • Your account is associated with fraudulent or abusive activity
  • We are required to do so by law or regulatory authority
  • We discontinue the service (with reasonable notice when possible)

10.3 Effect of Termination

Upon termination, your access to IntentMatch will cease immediately. You must cease all use of demand intelligence data. Provisions regarding liability, indemnification, and dispute resolution survive termination.

11. Modifications to Service and Terms

We reserve the right to modify, suspend, or discontinue any aspect of IntentMatch at any time, with or without notice. We may also update these Terms periodically.

Material changes will be communicated via email or platform notification. Your continued use after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must discontinue use.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the State of [Your State], without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or your use of IntentMatch shall be resolved through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, or through courts of competent jurisdiction as applicable.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and IntentMatch.

13.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

13.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

13.5 No Agency

Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and IntentMatch.

Questions About These Terms?

If you have questions or concerns about these Terms of Service, please contact us.

Email: [email protected]

IntentMatch - Demand intelligence for when timing matters.